Our Clients

Recently I have had several contacts with your customer service and repair staff. I am 70 and spent 30 years in customer service at Loury, so I know a little about it. The latest episode is just another example of people who can and will get it done. At about 3:15 p.m. my chair died in the King S. lot. I can't walk so I hitch-hiked my way home about 8 blocks away. I had to abandon my chair where it sat. I was terrified it would be stolen and leave me without transportation. I called your office and the lady in customer service took charge and action at once. In less than 10 minutes she called me back to advise me a mechanic was on his way. Shortly thereafter he called me for directions to my chair. He located it, brought it back to me, and advised me of the problem. I have never in all my years experienced a more professional, caring, and committed group of people. There's no amount of money can buy what those folks did for me. Please express my sincere thanks.

—Ed S., Colorado

Steve and I could not have been more pleased with the help and kindness we received from Tracy and Scott to help Steve acquire a re-hab chair! We wish to thank you both for all the time, the compassion, and professional way you work.  There was also a very personal side to this experience.  Scott worked so diligently with Michelle at Comp Rehab to get everything right about the Permbol. He took a lot of time when he delivered the chair and worked to make it "user-friendly". We would recommend United to anyone.  Thanks again!

—Steve and Mary S., North Carolina

I recently contacted Damian in Colorado about purchasing some footrests for an older wheelchair we had bought recently for one of our clients. Damian was extremely helpful, looking up the serial number for the wheelchair, pricing the footrests for me, and even offered to deliver them so we did not have to pay for postage. Damian demonstrated a degree of customer service that is rare to find these days. We work with handicapped individuals and in the future, we will contact United Seating and Mobility first, when we have an adaptive equipment need. Thank you Damian.

—Joni J., Program Director, Colorado

I am very happy to report that Connor absolutely LOVES his new chair! It is such a relief for us to see him happy and getting back to being the independent young man that comes with having a chair that meets his needs. I can see the change in his outlook and attitude in just having the chair for a couple of days. I thank all of you for working with us to get things right and seeing the process through to the end. Thank you again!

—Jolene C., Arizona

I wanted to let you know that I've picked up the chair today and signed the paperwork. The PA team was great! I want to thank you and Brian for working with me to get this new chair. It works great so far, as is much more maneuverable than the old one. Thank you for your support with the cross-country ship. Once again, thank you!

—Florin, Arizona

I'm very satisfied! Gary S. helped me so much!

—Marlene O., Arizona

I want to thank you for the quick response to expedite the parts needed for my power chair. The new seat is perfect and I am pleased that I can take the power chair to Oregon. You made it happen when I thought it may not get done before we left Arizona. I wish to point out that your employee, Dave T., is a valuable asset to United Seating and Mobility. He is so professional, courteous and knowledgeable. He is an excellent representative agent for your company. Please acknowledge his wonderful contribution. If you have an award for employee of the year; Dave T. has earned it. Thank you for all your help and caring. You truly make a difference.

—Frances C., Arizona

On behalf of MDA campers and staff, thank you for going above and beyond to make camp a special week by driving parts and supplies all the way up to Camp Shadow Pines. I was overwhelmed when Mark informed me that someone would be making the drive up after work, so that some of our kids could have functioning wheelchairs for the remainder of the week. You made some campers very happy! The extraordinary experience of MDA Summer Camp would not be possible without the support and generosity of people like you.

—Joyce V., MDA of Arizona

I do not have Don's email (Service Technician) but we want you to know how gracious, patient, and persistent he was with us and when working on the wheelchair. Please thank him for us again and let him know we appreciate everything he did! We will keep in touch and I will wait to hear from Joe! Thank you!

—Rex, Kathy and Iris, Arizona

"A couple of weeks ago my husband and I took my Jazzy powerchair into your company for an estimate and repair. We had previously been given an estimate of $2200 to fix the powerchair from another company, as well as, having the other company trying - with high pressure tactics - to sell us another powerchair. I then contacted my nurse case manager for assistance and was given the name of your company and the local branch located in Wilsonville, OR to get a second opinion. After calling for an appointment, we met with the staff at the Willsonville branch and were so impressed with their honesty and fair treatment, that we felt that recognition was due from the main company to the Wilsonville branch for their excellent service.

At our appointment time we were met by both the repair technician and a sales representative. When we explained that we were not in the market to buy a new powerchair at that time (even though I have a doctor's order for a chair - we felt if we could repair the one we had it would save my insurance company a lot of money). The sales representative was courteous and respected our decision to not look at a new powerchair with the reassurance that we could come back any time we needed. The repair technician, Mark A., then checked out my powerchair on his specialized equipment and found it was operating at full capacity and needed no repair at all! He explained why the chair was making a clicking noise, and the methods and equipment he used to test it and reinforced that it tested fine and needed no repairs. We have had the chair home with us now for a couple of weeks and it continues to operate smoothly and we were very reassured that the chair was fine and small clicking sounds were normal.

Your staff, at the Wilsonville branch, were always courteous, respectful, and honest - a refreshing change from the last company we dealt with. Please accept our thanks and pass on to Mark and the rest of the staff our appreciation for their kindness. We have already told my case manager and she was also thrilled to learn of your honesty and will continue to recommend your company in the future. Thank you again."

—Suzanne W., Washington

“My name is John B and recently I bought a Ti-lite ZR wheelchair from your company and wanted to talk to you about one of your employees who went beyond the call of duty for me. I had been having the hardest time getting the chair in the first place and was ready to pull the plug on the whole thing, when things finally went through. My new chair had arrived and that same day I had a family emergency in Las Vegas and needed to leave town immediately. I talked to Josh Dickerson - it would be a couple of days before you could assemble my chair. I explained my situation and Josh put me at the top of the list. They had it put together and delivered by mid-morning. I just wanted to let someone know about Josh going beyond the call of duty for me and how much I appreciated his effort! People like Josh are few and far between. I can’t thank him enough for helping me. Love your customer service! Thank you.”

—John B., Arizona

“I just purchased a very expensive chair for my wife, Connie, from your company. When I found out it might be covered in total, through insurance, yet this year, I was concerned we might not make the end-of-year deadline. Paul entered the picture. In a short amount of time, Paul devised a strategy and helped us achieve the above goal. This effort allowed my wife to obtain a much needed piece of equipment, thus saving us thousands of dollars, out-of-pocket. That type of thinking outside-the-box is rare today. Paul is my hero.

Please let Paul know how much we appreciate his knowledge of theraputic needs, tremendous effort and creative thinking. He must be invaluable to your company.”

—Robert R., Missouri

“Wow, you are fast, thank you so much for all your help. Both times that I have had the pleasure of speaking with you, you have been very helpful and resolved my issues very quickly.”

—Janet, Missouri

“I am writing this letter to express my gratitude for the help provided by your company in aiding me to get a new wheelchair for my son, Levi. I especially want to express my utmost thanks to your employee, Moira, who stayed on top of this situation and made sure that the order was processed with immediacy and priority. A month into the process Levi’s chair stopped working and we were provided a loaner. Unfortunately we were still running into obstacles every step of the way – I was growing frustrated. After months of delays, I called the corporate office and spoke to Moira. She took this project on and made it personal. She researched what was needed and pushed others to get the information. She called and updated me every day or as needed and within a month Levi’s new wheelchair was delivered. My point of this letter is to express my deepest thanks and gratitude to USM and especially, to Moira. All industries would be much better off with employees like her.”

—Jay, Indiana

“I thank you from the bottom of my heart for expediting the repair of my wheelchair. The repair was completed yesterday and it is wonderful to be back in what fits me properly and allows me to function properly/better.”

—Edwin, Colorado

“We would like to take this opportunity to let you know about the consistently high quality of service Garrett provides our students at Maple Valley State School. Garrett approaches his work with enthusiasm, compassion, and technical skill. He is eager to solve any problem, listens to input from parents and therapists and always goes the “extra mile” to ensure client satisfaction. We greatly appreciate USM scheduling Garrett to come to our school on a regular basis to help maintain wheelchair safety, relieving parents of time and travel to the office, and allowing us to keep updated on any new modifications and equipment. When working with Garrett, we are confident that our students are well taken care of. It is such a pleasure to work with Garrett that we wanted to take the time to make sure his talents are recognized.”

—Kathy, Missouri

“I wanted to let you know about the OUTSTANDING service I received from my team members. We received a referral on a brother and sister, they both suffer from “disorders of mitochondrial metabolism” – resulting in multiple seizures a day and intense muscle pain at night. When I called their Mom to schedule their evaluations, she stated that her insurance would be terminated in two weeks – do we think that we can accomplish this? I confirmed with Janna that an authorization could be obtained –then Robert was there the next day. The team in COP took the order from there and ran with it; each person that touched this order went above and beyond to help make this happen. I received e-mails and phone calls to keep me in the loop and I am proud to say that the equipment is “pending receiving” – kudos to Gary in Purchasing also. When I spoke with the Mom she was on the verge of tears because she didn’t think this would happen in the short time allotted. Now this is Great Teamwork and Customer Service!”

—Melissa, Tampa

“Please accept my sincerest gratitude for the outstanding service your technical and customer service staff has provided to me. Recently my power wheelchair became inoperable and your employees responded immediately! Please pass along my thanks to your staff.”

– Elizabeth

“Denise greeted us in a friendly and professional manner. She listened to my problem and connected me with Gary, who explained how he planned to repair my wheelchair. He went above and beyond the call of duty to fix even more than we asked of him.”

–Donna

“I’ve established good rapport with Gary through the years of dependable, friendly service. Gary gives me advice on what I can do to keep my wheelchair working and looking good. I appreciate his honesty and help.”

–Anita

“Ken is always very good to help us; very professional at his job; very kind to my daughter. I feel comfortable with him coming into my home to help my daughters needs. Thank you.”

–Carla

“We were happy to get our appointment on the same day we called and the chair (broken belt) was repaired in only a few minutes. We were really pleased that replacement parts are being ordered to replace the worn out parts. Thank you for the friendly and efficient service.”

–Margaret

“Gary repaired my foot rest. He did a fabulous job and was very courteous. I appreciate his help and he is an asset. Denise has been so helpful in assisting me to obtain the necessary paperwork from my physician to get my chair repaired. Denise is an asset also!”

–Violette

“It is my privilege to send you this letter of commendation regarding Cindy. I have had the pleasure of partnering with her for the last 3 years on many very detailed, difficult cases. In every case, her customer service, both to me and the patient, has been superior. I have been a physical therapist for 22 years and have used a variety of mobility and equipment vendors in that time. I would like you to know that because of Cindy’s excellent service, I will use United Seating and Mobility whenever possible. It is such a blessing to partner with someone like Cindy who so professionally provides excellent service and with compassionate care at the same time.”

–Kim