Frequently Asked Questions

What kind of company is United?

For more than 30 years, we’ve been the leading supplier of mobility products, dedicated to providing specialized wheelchairs for both children and adults. This unique profession requires extensive knowledge of physical and cognitive disabilities, product capabilities, reimbursement and service requirements.

What health plans does United accept?

We accept most major funding sources and health plans. We contract with some of the largest insurance companies, and our Customer Care Representatives work with your insurance company and your clinical team to provide you with the equipment you need.

Will all of my equipment be covered?

It varies from policy to policy; however, in general most mobility items are covered by insurance when submitted with proper medical documentation.

How long will it take to get my wheelchair?

Our goal is to get you the equipment you need as quickly as possible. Our many different programs, such as Mobility First, are designed to furnish you with your mobility equipment prior to your hospital discharge. If you would like to know more about these programs, please contact your United representative. 

I’m not from the area and upon hospital discharge, I will return home. Will United help me once I leave?

Yes. We have many locations nationwide. In addition, we associate with a National Service Network of Wheelchair Professionals, which ensures that quality service is provided in the city or state you live in. Upon arriving home, we will continue to follow up with you so that your transition goes smoothly. We are here to assist you now and in the future.

Once I have my wheelchair, who provides future service and repairs?

Our service department is committed to your every service or repair need. Please call and make an appointment at one of our locations and we will be delighted to assist you. Our service technicians are certified by the manufacturers of the products we sell.

Mine is a unique situation. Will my United representative be qualified to make seating decisions?

Yes. All of our Seating and Mobility Specialists complete extensive training on diverse topics such as progressive diseases, anatomy, medical support documentation and product specifications. After training, they take an exam and apply for certification by the Rehab Engineering Society of North America (RESNA). After passing the exam, they become credentialed as Assistive Technology Practitioners (ATP).

What is the ordering process?

Here is step-by-step explanation of what to expect as we process your order: 

Step 1
Today’s Evaluation: You’re off to a good start – thank you for choosing to work with United Seating & Mobility.

Step 2
Approx. 25 Days: We work with your medical team making sure we have all the information we need to generate a Physician Order for your doctor to sign, approve and return.

Step 3
Approx. 30 Days: We work with your insurance company to get approval for your equipment.

Step 4
Approx. 5 Days: We notify you of any co-pays, deductibles or financial responsibilities that you are responsible for paying. United Seating & Mobility will not order equipment until you give the “OK.”

Step 5
Approx. 25 Days: We order your equipment from the manufacturer(s) and await its arrival.

Step 6
Approx. 5 Days: We receive and assemble your equipment.

Step 7
Approx. 1 Day: When the equipment is completely assembled and inspected, we call and schedule delivery.

Step 8
Delivery. We deliver, demonstrate and show you how to safely use the equipment. Our relationship continues after you have your equipment. If you have any questions or concerns, we are just a telephone call away.

How can I contact someone at United?

Your United Customer Care Representative is easily reachable by phone or email and ready to answer all of your questions in a timely manner. Our National Customer Care Center is available to assist you at 800.500.9150.  We are with you all the way.