Service and Repair - Delivering Fast, Right & Caring service by people who care
What can you expect from us?
United Seating & Mobility’s Service and Repair staff is a dedicated team of expert wheelchair technicians who enjoy their work and care about quality. We have been in this business for 30 years and we know how to take care of your wheelchair and delight you with Fast, Right & Caring service. Even though we have grown to be a national company, our Service & Repair Team maintains the traditional family business values that put the customer first, treat people honestly, build long-term relationships, and invest in the local community. We combine these old fashion values with the newest cutting edge services. US&M Service & Repair stays out in front with our “One Stop Service” program. Our commitment is to keep you safely rolling year after year.
For your convenience we have included answers to our most commonly asked questions. If you would like to send a question in or schedule an appointment, please complete the form at the bottom of the page and one of our Service Coordinators will contact you.
Click here to download our Service Policy 
How can I transport my power wheelchair?
Do I need an appointment when visiting your branch?
Do you provide in-home service in my area?
How long will my wheelchair batteries last?
How often do I need to charge my batteries?
How often do I need to have my wheelchair serviced?
Do you provide warranty service and repair on my wheelchair?
Do you require a Doctor's authorization to do a repair?
Do you provide a rental wheelchair if mine is in need of repair?
Will you repair a chair that was not purchased through United Seating & Mobility?
How long does a repair take?
How do I maintain my power wheelchair or scooter?
How can I transport my power wheelchair?
Some power wheelchairs are easily dissembled and can be placed in the trunk of a vehicle. These pieces tend to be heavy and difficult to lift. It is suggested that you purchase a wheelchair lift or wheelchair ramp for easier access to your vehicle.
Do I need an appointment when visiting your branch?
In order to provide you with fast superior service, we recommend that you call your local United Seating & Mobility branch to schedule an appointment with our trained technicians.
Do you provide in-home service in my area?
Please check your local area on our service map to determine the availability in your area.
How long will my wheelchair batteries last?
The older the batteries get, the quicker they will die and need charging. Batteries tend to last 12 to 24 months before needing to be replaced.
How often do I need to charge my batteries?
The batteries should be charged for at least 8 hours at a time. If you use an electric wheelchair every day, you should charge the batteries every day.
How often do I need to have my wheelchair serviced?
Your electric wheelchair should have a manual that will outline the basic maintenance. Generally, an electric wheelchair should be serviced every year to ensure that it is functioning properly. Check with your electric wheelchair manufacturer for local service providers.
Do you provide warranty service and repair on my wheelchair?
Yes. Please refer to the manufacturer's instruction manual to determine the details of warranty.
Do you require a doctor's authorization to do a repair?
Yes. Medicare and most private insurances require wheelchair and scooter repair to have documented proof of medical necessity. We will work with your doctor to receive a written prescription.
Do you provide a rental wheelchair if mine is in need of repair?
Yes. We are happy to provide a rental wheelchair while we repair yours. Availability varies. Please check with your local United Seating & Mobility branch to determine if a suitable rental wheelchair is available.
Will you repair a wheelchair that was not purchased through United Seating & Mobility?
Yes. It will, however, depend on the availability of parts to return you equipment to safe and original manufacturer specifications.
We always strive to process your repair as soon as possible. Repair times vary and depend on many factors, such as your insurance coverage, parts availability and doctor's prescription if needed.
How do I maintain my power wheelchair or scooter?
Charging Tips
1) Charge the batteries in accordance with your user's manual.
2) The chair's power cord (or off-board charger) must be plugged directly into the wall. (Do not plug the cord into another extension cord or into a surge protector, as this can reduce the batteries' ability to keep a charge).
3) The power cord must be completely removed from the wall before use. If using an off-board charger, make sure the power cord is also disconnected from the power chair or scooter.
4) Batteries must be consistently used and charged. Batteries that sit for an extended period of time without being used will lose their charge.
5) Do not keep the power chair or off-board charger plugged into the wall for more than 24 hours. Doing so will reduce the batteries' ability to retain the charge.
6) If you are planning on using your power chair or scooter throughout the day, it is recommended the batteries be charged for at least 8 hours the day before.
Maintenance Tips
1) Do not leave your power chair or scooter outside in the sun, rain, or heat for an extended amount of time. This can cause rust, moisture buildup, and wear, which can permanently damage your chair.
2) Do not drive your power chair or scooter over gravel, rough terrain, uneven pavement, water, grass, or mud. Doing so can cause damage to the electrical system.
3) Please refer to your owner's manual for additional maintenance tips.
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